Refund policy

Damaged, wrong or missing items

If your necklaces arrive damaged, you received the wrong item, or your order never arrives, email us at helloconfidenceekeh@gmail.com within 30 days of delivery (or of the latest expected delivery date) with your order number and a photo where relevant. We will send a free replacement or give you a full refund. You do not need to send anything back.

Changed your mind

You can request a return within 14 days of receiving your order. Items must be unworn and in their original gift box. Email us first and we will send you the return address. Return shipping is paid by the customer. Once we receive the item, we refund the product price to your original payment method within 10 business days.

Cancellations

You can cancel your order free of charge before it ships. Email us as soon as possible with your order number.

Contact

helloconfidenceekeh@gmail.com